Want to see broadband’s future? Check out the airline industry
A New Yorker explainer on why the airlines want to make you suffer has been making the social media rounds. It’s an excellent case study in how the airlines have created a miserable experience for passengers so they can build a profitable business based on charging fees for bags, early boarding and better seats. […]
Comcast plans data limits for all customers
Comcast is considering imposing monthly usage limits for all of its Internet customers. David Cohen, executive vice president of America’s largest cable company, predicted at a conference Wednesday that in five years’ time, the company will have “a usage-based billing model rolled out across its footprint.” That means Comcast (CMCSA, Fortune 500) customers could only […]
CABLE PROVIDERS, ISPS RANK DEAD LAST FOR CUSTOMER SERVICE
CABLE PROVIDERS, ISPS RANK DEAD LAST FOR CUSTOMER SERVICE The bottom of the barrel in this survey from Temkin Group is a who’s who of TV and Internet providers: Charter, Cox, TWC, Comcast, Verizon, AT&T… Cable TV and Internet providers aren’t scoring well with their customers, at least according to a report out […]