Want to see broadband’s future? Check out the airline industry
A New Yorker explainer on why the airlines want to make you suffer has been making the social media rounds. It’s an excellent case study in how the airlines have created a miserable experience for passengers so they can build a profitable business based on charging fees for bags, early boarding and better seats. […]
Changing of the Miami guard at American Airlines
Longtime American Airlines executive Peter Dolara retires Friday in Miami, handing the reins to the region’s new vice president, Art Torno. Art Torno still remembers the meeting that changed his career — and ultimately his life. On a Saturday in 1986 at New York City’s Chrysler building, Peter Dolara — an American Airlines executive who […]