AT&T customers without service for up to three weeks

A&T Internet, TV and landline phone customers along a roughly 4-mile stretch of the beachside could be without service for two more weeks as workers rebuild lines accidentally severed by workers of another company.

The outage occurred Jan. 5 on the beachside in Pompano Beach, affecting 591 customers in the area from around Northeast 7th Court south to Pine Avenue in Lauderdale by the Sea between the ocean and Intracoastal Waterway, AT&T spokeswoman Kelly Starling said in an email.

On Tuesday, 412 customers remained without AT&T wired services, Starling said. “Service for some customers has already been restored and we expect service to be restored for all customers within the next two weeks,” she said.

Starling would not identify the company that caused it, acknowledging only that it was an accident.

“The other company was digging when it cut our cables,” she said. The repairs will take two more weeks because “the extensive damage to our cables and ducts required us to rebuild our infrastructure before we could start working on rebuilding connectivity,” she said. “The repair work has also been challenged by wet weather.

“Despite these challenges, our network team continues to work around the clock to restore service as quickly as possible.”