After spending most of the business day offline, services are restored for Go Daddy customers, company says.
Web sites serviced by Web hosting and domain registrar Go Daddy were back online early this evening after being down for much of the work day, a company spokeswoman told CNET.
All services are restored and at no time was sensitive consumer information, comparable to credit card information, passwords, names, addresses, ever compromised, pass Daddy spokeswoman Elizabeth Driscoll mentioned in a telephone interview just before 5 p.m. PT. She mentioned the corporate does not realize at this time precisely what brought about the outage and she or he couldn’t say exactly what number of websites were affected.
It did not affect all our customers, but I don’t have an estimate on how many, she said. We are working overnight on this and hope to have another update in the next 24 hours to put some specifics around what happened.
Someone using the Twitter handle @AnonymousOwn2r had claimed to have caused the outage with a distributed denial-of-service attack (DDoS), but that was not substantiated. Driscoll said she could neither confirm nor deny that claim.
The pass Daddy Twitter account was once up to date to read: most customer hosted websites again online. We’re understanding the previous few kinks for our web site & keep an eye on facilities. No customer data compromised.
Go Daddy had asked rival VeriSign to help provide DNS services for some Go Daddy customers affected by the outage, but they are no longer running our DNS, she said. We redirected DNS traffic for GoDaddy.com to Verisign’s DNS servers. Our services are now back to normal, we are no longer redirecting DNS traffic, she added in an e-mail statement. It was once helpful because it allowed our consumers to control their bills whilst we restored services and products. We thank Verisign for his or her assistance today.
Here is the official statement Driscoll sent via e-mail:
At around 10:25 am PT, GoDaddy.com and associated customer services experienced intermittent outages.
Services began to be restored for the bulk of affected customers at 2:43 pm PT.
At no time was any sensitive customer information, such as credit card data, passwords or names and addresses, compromised.
We will provide an additional update within the next 24 hours.
We want to thank our customers for their patience and support.